Four Simple Ways to Ensure the Best Schoology Experience Possible
Schoology is a cloud-based solution with tons of data being transferred securely from your device to the cloud and back at any given moment. This back and forth relationship means that our platform and your technological infrastructure must work well together. When they don’t, performance issues—such as slow loading, missing content, and the inability to save—can arise.
We are constantly working to improve Schoology's performance, day in and day out. You, however have students to teach, faculty to appease, and standards to meet, so we understand if “IT Specialist” isn't among your numerous job descriptions.
For this reason, we’ve put together a list of four simple ways you can troubleshoot the most common tech issues our community faces and ensure a great online learning experience.
Loading Insecure Content
Schoology uses SSL (Secure Socket Layer) security across the platform. This high level of security ensures your information is safe. It also tells your browser to filter embedded content originating from an “http” domain, otherwise known as “insecure content.”
If you have embedded external content and experienced a blank white space where the content should be, you know what I’m talking about. When this happens, don’t panic. You just need to manually enable the loading process using your internet browser settings.
Simply look for an insecure content error message at the top of your browser and choose to load it anyway. If you are using new versions of Google Chrome or Firefox, you will see a little grey shield in the address bar instead of an error message.
One way to avoid this step altogether is by only embedding content from “https” URLs. Some videos on YouTube, for example, allow you to use an “https” embed code. If that is not available, you can manually add the “s” into the embed code, though this does not always work.
Speeding Up Slow Page Loads
If you are experiencing slow loading times when trying to complete tasks, such as creating and editing instructional materials or uploading files, you understand how frustrating it can be. Slow page loading wastes time and can result in an error if it times out or if it's interrupted.
Internet speed definitely plays a role in loading speed, but this issue is often related to other factors. So if the above paragraph speaks to you, follow these steps:
Step One: Check the Schoology Status Monitor (status.schoology.com). That is where you’ll see if we’re working on a known issue. If Schoology is operating normally, continue to Step Two.
Step Two: If you have a firewall/proxy provider, contact them. If they are experiencing issues, then yours could be related. You also want to make sure that traffic to all *.schoology.com and *.cdn.schoology.com domains are allowed through the firewall.
If this checks out and the loading continues to drag, proceed to Step Three.
Step Three: Slow page loading is often due to filtering SSL traffic (or data) through the firewall or proxy server. It is important for quality performance that data flows smoothly through these security points. To figure out if it is flowing properly, you need to do a “packet capture” using TCPDUMP or Wireshark (the more user friendly of the two).
These programs enable you to record the flow of data through your firewall and proxy servers, letting you know where the problem lies. For effective results, make sure to run the packet capture only while you are experiencing the issue.
If the cause is not apparent in the packet capture, show it to your service providers for help on diagnosing it.
*Step Three may require a little tech guidance.
Uploading Files With or Without Flash
Our default file uploader uses Flash technology to enable multiple uploads at a time. For some users, this process can result in errors and frustration. If this happens to you, one option is to switch to Schoology’s Basic uploader.
At the bottom of your Account Settings, you’ll see an option to use the Basic uploader. This will reduce the number of files you can upload at a time, but it will make uploading easier if Flash is disabled at your school or your proxy settings prohibit it.
When in Doubt, Go to the Help Center
Our Help Center is full of useful articles, links, community forums, and status updates that are there just for you. Type in key words or a question and you’ll see an array of helpful resources pop up. You can also check the Schoology Status Monitor to see if the platform is experiencing any site-wide issues.
If Schoology is operating normally and you don’t find what you’re looking for in the numerous help articles, videos, and forums, then you ought to Submit a Request directly to our Support Team. That way they can help you one-on-one and you can follow the issue’s progress.
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We hope that these simple troubleshooting guides can help you optimize your Schoology experience. Feel free to reach out to me (here on the blog), Jen (@Schoology), or our Support Team with questions or concerns. Have a great weekend!